Local SEO Reporting: Bringing Google My Business (GMB) Insights To Life

Google My Business GMB Insights Local SEO Data Insights

** updated:  April 18th, 2019

How to See Google My Business Insights From The Past

In order to view your GMB Insights from a point in the past, you have to access your Google My Business dashboard, then select your location, and download “Insights” from the action menu in the top right.  There you’ll selecting “Insights” and then proceed with selecting your data range to download.

Or you can simply watch this video I put together that walks you through the process (recent as of April, 2019).

I created this video because I’ve been asked several times lately how to view your Google My Business Insights data – what we call “productivity metrics” – from points of time in the past.

Let’s say you want to compare your most recent GMB Insights to 6 months ago, or 12 months ago.

People have been getting frustrated because Google doesn’t make it easy to access this data or see where to go!

So in this video, I walk you through exactly how to go to Google My Business dashboard, select any period of time in the past you want to isolate, and download the your GMB Insight data from that point in time.

Now you can access your GMB Insights data from the point of time in the past and compare to your most recent data.

I also share a little bit more about how we are doing this for our Local SEO clients but at a much higher level of scale, etc… just so you can see how we do this type of work at a much higher level… but ultimately it’s the same workflow.

How to find GMB Insights on new GMB Dashboard

** Update:  May 2nd, 2018

I’ve been getting some feedback that people can’t find the Download Insights link on their GMB dashboard.

The reason is, Google has been testing a new Google My Business dashboard which does not have the Download Insights link on it.

So the way to find your download insights link, if you are on the new GMB dashboard, is to click the Back to GMB Classic link found in the left hand menu of the new GMB dashboard.  This will take you back to the GMB dashboard where you’ll see the Download Insights link directly above your list of locations.

Here’s a screenshot of the Back to GMB Classic and where to find it on the new GMB dashboard:

GMB Insights new GMB Dashboard

My Frustrations With Local SEO Reporting

First, I need to vent a little and tell you about my frustrations with Google My Business Insights!

I used to get so frustrated because of the inability to export data from the dashboard.

Since we provide monthly reporting to our Local SEO clients, we were basically taking screenshots of data and putting together percentage comparisons based on previous month’s emails.

In order to send comprehensive local SEO reports to clients, we were engaged with a very labor intensive reporting workflow.

But then…!

Somewhere around April 19th (2017), Google released “Download Insights” to the Google My Business dashboard.

Local SEO Reporting

Local SEO Reporting & Insights

Now that we can download Google My Business Insights, I feel like new life has been given to the world of local SEO reporting.

You current have the ability to download data timeframes as follows:

  • 7 days
  • 30 days
  • 90 days
  • Customized range (not more than 90 days back)

Local SEO Data Insights

And the current set of data points that you get with the Insights download are:

  • Total searches
  • Direct search (branded)
  • Discovery searches (non-branded search)
  • Total views
  • Search views
  • Maps views
  • Total actions
  • Website actions
  • Directions actions (requests for directions)
  • Phone call actions

For example, upon downloading all of our local SEO clients Insights data, we quickly saw that one of our dental practice clients generated over 1,200 phone calls in the last 90 days… WOW!

Local SEO Reporting:  Charts & Graphs

Downloading Local SEO Data Monthly

Here at Bipper Media, we’ve already added a monthly calendar task to download the last 30 days of data for all of our clients.

As we download the last 30 days of data month over month, we’ll gain powerful insights into the true productivity of our local SEO efforts for clients.

We already know, as an example, that one of our personal injury law firm clients increased their case count 50% year over year as a result of their increased presence in Google organic and local search results.  But this data was derived mostly from the call tracking and sales reporting from within the law firm.

Our data can show the increase in traffic and rankings for the personal injury law firm, and the GMB Insights showed the 7,  30, and 90 days of overall productivity on calls, non-branded search, website click thru’s, etc…

But now that we can download the data and record the data sets month over month, we’ll now be able to produce trends lines, graphs, and charts that correlate directly to the business impact our local SEO work is having on our clients.  So we plan on downloading the data each month for each client, and then finding creative ways to use that data to present value.

Local SEO Graphs, Charts, & Trends

Local SEO Reporting GMB Insights

The image above is an example of our local SEO reporting that we provide to clients.

This is basically the GMB insights graphed out over time, month over month.

As you can see, in January 2018 this client hit a record hard in phone calls (140 calls).

Not only was it a record high, but it actually more than doubled vs. December 2018 and just about tripled since the same period a year ago (December 2016).

Local Productivity Metrics

The value of our local SEO reporting is that our clients are now able see the direct impact we are having on their business.

In the screenshot above, the following GMB Insights are being mapped out:

  • Phone calls (total phones calls made)
  • Direction requests (total direction requests)
  • Website actions (total clicks to the target website)
  • Total (sum of all action)

Downloading GMB Insights Data

The Google My Business Insights downloads as a CSV file to your computer.

So I’ve already started a Google Docs Spreadsheet where I’m copy the Insights from the CSV file over to the Sheets.

This data is already valuable because I quickly see performance metrics for all of our local SEO clients in one place.

I can sort each of the columns from highest to lowest, or sort our clients alphabetically which allows me to group clients that have more than one location.

Overtime, however, is where the data starts coming to life.  Once we figure out how to isolate one client’s Insights, track their performance overtime, and present that data in one place or one report, then we’ll be providing exponentially more valuable reporting to our clients.

Wouldn’t it be nice to have one report that shows you the growth of phone calls over time; the growth of traffic from non-branded keyword phrases, and the growth of people requesting directions to your business… all in an easy to read graph, chart, and trend line?

That’s exactly what we’ll be doing, but at scale, for all of our local SEO clients… and this is now possible as the result of being able to extract the Insights data for our local SEO clients from Google My Business.


Leave a comment: