Fleet Farm – 1001 E Mall Dr, Rapid City, SD 57701

December 2021 by Tanner Heiser

I Went to the fleet farm car wash a few weeks ago and purchased a car wash on the gas pump. Accidentally threw the receipt into the trash with the rest of my vehicle trash while filling up the tank at the car wash. I went inside the store and asked the gas station attendant if I can have a new code, or if you can give me the existing code. The gas station attendant replied yeah the trashcan is not locked. You can take off the lid and dig through the trashcan to find your receipt. I advised that digging through the trashcan and trying to find the receipt was not a feasible option and didn’t make sense for the request that I was making and many people were out there using the trashcan as well for their vehicle trash. I called the manager in the main store and she advised that she will get it taken care of and that I would be free to go get a new receipt from the customer service in the main store. Next time I was in the main store for a car wash. That seemed like a fair resolution, giving me my car wash back so I took her word for it and went about my day. Today I went into the store to get the new receipt for the car wash that was supposedly attached to my phone number. The girl at the front desk counter looked for it and found it. However, she said I’m sorry it’s expired. I asked if there was anything further that can be done about simply trying to get me the car wash or refunding the car wash back on my card since it was never used and she said no sorry. I will never use this gas station or car wash ever again and I’ve spent lots and lots of money there. I have them in the past the service is absolutely inefficient and unfair to customers. It is to the point I will not even shop at the store anymore due to the extreme Lack of proper management upon employees

December 2021 by Kate Fox

Clothes, equipment, shoes, food and snacks, camping, hunting, fishing, a little bit of everything! Every employee we've dealt with has always been friendly and helpful in getting is the products we were looking for.

December 2021 by Dan Conklin

Great place to go shopping. You can also have your vehicle worked on. A good all-around selection of product to choose from. The staff is very friendly and helpful.

December 2021 by J M W

This was my 1st time in fleet farm. The store was well lit clean and we'll kept. The staff I encountered were all friendly and helpful. They were the only store in town to have bib overalls that fit my son. For that reason alone I'll back to see them. Didn't see much else in the store as I was there for the overalls. The place is huge. They got a lot of stuff. Fir me they are well worth the stop.

December 2021 by Jon Morrill

So glad to have this in Rapid City now. As expected, product in-stock and employee friendliness were fantastic at the grand opening event and days following. I've been able to visit a couple time since then and in-stock is still strong, but employees have appeared too busy to say hello. That's unfortunate. Making customers feel welcome goes a long way in ensuring repeat business. The photos attached are from grand opening weekend. The car wash has been out of service much of the time since. Hope it gets back to full function soon.