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Grand Sierra Resort and Casino in Reno

Grand Sierra Resort and Casino

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Grand Sierra Resort and Casino

Grand Sierra Resort and Casino in Reno, Nevada

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Grand Sierra Resort and Casino
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Ratings and reviews for Grand Sierra Resort and Casino

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Brent Powers

6 days ago

Personally, this is my favorite place to stay for an adult weekend in Reno. They comp nights better than other places in Reno and have pretty good rewards. Also, they have the better buffet in town and on Thursdays it's easy enough to earn free buffet tickets with gambling some.The rooms are very nice. The water pressure sucks for the showers, the ambience is a bit blah compared to other casinos in Reno, and the elevators take time to get to your room. But, it also has a less crowded feel even in weekends and is easier to get around. I would recommend them for an adults weekend anytime.

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Bethany Hirschi

a month ago

Good:-There's a fantastic Starbucks!-the restaurants had great food!-the front desk staff are absolutely fantastic and were so nice from the start!-the cleaning staff are so kind!Areas for Improvement:-The room cleanliness. I recognize that there is a shortage of staff, however, maybe providing better guidelines for what they should be cleaning might support them better! I have provided pictures of the things I found (unknown stain on bed, splatters of random substances on walls and bathrooms)-Awkward shower set-up. The shower handle is behind the door that only opens on one side. This one was a first for me! Picture provided-The heavy greeting of smoke upon entering the building from all sides. I can say I definitely got second hand smoke as I was coughing quite a bit during my week long stay. Providing air purification in the entry may help alleviate guests being SMACKED with smoke. I recognize this is a casino, however, being marked as a casino and resort, when I see resort I think A?A?A?A?A?A?luxuryA?A?A?A?A?A? and the constant smell of smoke doesn't create that sense, for me at least

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Megan Grosvenor

a week ago

The room was clean. Mattress and pillows were firm. There's a lot to do for the whole family. We gambled, played Bingo, & bowled. We only dined at the Sports Bar. The food was very good and served in large, sharable portions. The resort was also in a convenient location. We would stay here again.Rooms: 4/5A?A A?A |A?A A?A Service: 5/5A?A A?A |A?A A?A Location: 5/5Hotel highlights Kid-friendly A?A?A?A?A?A?More

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Aaron Reddoch

a month ago

Close to the airport and close to the office so the location is pretty darn good. The rooms had just been updated and we were upgraded as well. Very happy with the room, but some of the service at the restaurant and while at the slots was a little slow. It wasn't even that packed, but it seemed like we spent a lot of time waiting. I hate to say it, but they would have gotten more of our money if they had been a little more on time with stuff.The one downer for us was the fact that the entire hotel room floor smelled like marijuana. I don't care what you do in your personal time, but the fact that the entire hotel floor smelled like it was a little off-putting.We had some great views from our room and didn't even realize there was an ice skating rink until we saw it. I would definitely come back, but probably not gamble as much since part of that. Fun is getting drinks while you gamble. To wait for 15 minutes or more for a drink. Seemed a little excessive.

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Carol

a week ago

Great place to stay. Nice rooms. Plenty of things to do in the building, no need to leave for food or entertainment. Love staying here. When you ask for non smoking room, you get a room that DOESN'T smell like an ashtray.Rooms: 5/5A?A A?A |A?A A?A Service: 5/5A?A A?A |A?A A?A Location: 4/5Hotel highlights Luxury, Great view, Romantic A?A?A?A?A?A?More

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David Sordia

a week ago

This location is great for the entire Family. During winter they have an ice skating rink. They have bowling, movie theater, small arcade, outdoor golf driving range, kids jungle gym, pizza, burgers, and lots of other places to eat. Staff was very friendly. Some room still not updated. Indoor Starbucks you can use your mobile app to oder ahead on.

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Heather Niven

2 weeks ago

The good: Walking in was grand & gorgeous. The casino was super cool. I loved how much there was to do for the kids. The shower was luxurious & I never wanted to get out. The gym was gorgeous. Our view from the 15th floor was pretty cool & overall it was a good experience. When I lost my wallet it was very quickly found & I am super grateful for that.The not so good: I wouldn't say the worst service, but definitely not good service. Whether it was the front desk, Jamba Juice, or the Starbucks, it felt like every worker didn't want to be there, didn't want to serve you & would continue their casual conversations with other workers even when you were standing there waiting. Brandon at security had a real bad attitude & at what point said A?A?A?A?A?A?whateverA?A?A?A?A?A? when we were talking about something. As a Canadian who has worked in customer service for 10 years, it was disappointing to be talked to the way he did.

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Jennifer Thomas

3 weeks ago

Mixed emotions. There for a conference for high school students, accommodated all our needs. I did call housekeeping to just have my garbage emptied, for the first full day I was there. Returning to my room they had changed out the towels, and my bed. I don't mind that as long as it's not an extra charge. The same thing happened the following day, without my own personal request. Also, maintenance was happening with painting on the S floor ( in front of the elevators) while the conference was happening. Inconvenient time, especially with many minors walking in and out of the elevators. Would have been nice if the hotel would have planned this. It's before or after our conference. The painters were very polite! Love the view, the hot tub was great.

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Douglas DeWid

a week ago

It's my favorite place to stay when I come to Reno. The place is kept clean. The staff is helpful and polite. The prices are unbeatable. There are plenty of amenities at the resort to keep busy. Will visit again, highly recommend.Rooms: 5/5A?A A?A |A?A A?A Service: 5/5A?A A?A |A?A A?A Location: 5/5Hotel highlights Luxury, Quiet, Kid-friendly, Great value, High-tech A?A?A?A?A?A?More

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J P

a week ago

The GSR is decent inside and the restaurants are OK. But the main thing I don't like is the parking situation. It's a huge open lot so if it's crowded , like on a weekend, you're gonna be walking a really long way, out in the hot sun with all your luggage or in the rain or snow in the winter. I wish they could have just built a parking structure like all the other big casinos!Sure there's valet parking ... if you trust your nice car with some parking lot jockys. Then you gotta tip on top of that!

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