TLDR: They initially engage with frequent communication and set high expectations, but then fail to deliver. Timelines slip, calls go unanswered for weeks despite repeated requests, and they leave projects incomplete and payments unresolved, resulting in confusion and outstanding balances/issues.Overall, my experience was highly unsatisfactory....
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TLDR: They initially engage with frequent communication and set high expectations, but then fail to deliver. Timelines slip, calls go unanswered for weeks despite repeated requests, and they leave projects incomplete and payments unresolved, resulting in confusion and outstanding balances/issues.Overall, my experience was highly unsatisfactory. I hired them to represent me in a motorcycle accident to secure settlements on my behalf.Initially, things went well, with regular calls every couple of weeks checking on my recovery. I felt supported during this phase.Problems began after two months of representation. In late January or early February, I was told they were close to finishing my paperwork and would submit it to the third party within two weeks. Expectations were set.Unfortunately, that wasn’t the case, and the process didn’t conclude until late March or early April.I didn't hear from them until the end of April, when they informed me it was time to start settling with the first party. They compiled the paperwork again and assured me it was sent, expecting a response in two weeks.After waiting 2-3 weeks, they informed me that the settlement request never reached the first party due to a misunderstanding about email file size limits. This required an additional two-week wait. It was also concerning that they sent HIPAA-controlled files via email, risking exposure of my information.Around this time, I began asking questions about which medical bills Varghese would handle and which I needed to manage myself.I tried calling for more answers and was promised a callback, but it took 2-3 calls and three weeks to finally hear back.When the settlement concluded in June, my wife went to pick up the check, expecting all medical bills to be paid. Instead, we were told they hadn't attempted to negotiate the remaining balances, leaving it to us, despite their earlier commitment.I called twice for clarity on this issue and never received a callback. Only through email did they assure me that there should be no additional obligations beyond the ambulance bill. However, I found thousands in outstanding balances in my medical portal.Ultimately, I hired these lawyers to handle the financial aspects of the accident so I could focus on recovery. While I expected to lose some money using a lawyer, I wanted peace of mind and a clean break from the incident. Instead, I feel exploited, with unfinished business left to handle myself, despite assurances that it was their responsibility.