Atlanta Life Insurance Company in Atlanta, Georgia
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Ratings and reviews for Atlanta Life Insurance Company
peggy wilcher
My mom passed away her policy was paid in full. They did not honor the policy. My mom was 87. When she took out the policy I don't believe they explained it to her. These insurance companies will take your money but when it comes to paying out it a No. All I can say is if you have elderly parents please check out their insurance policies because back then blk elders people was grabbing al insurance policies thinking that it was a good thing to do and they didn't explain the policies to them. Sad, Sad. Just Check your policies.. Please
Curtis Ross
Randy Batts
This company will not call you back and they will sell your policy to other companies. It is a black owned company and it is ripping older people off. I cannot find my mother policy she paid for anywhere. Do not use them and good luck if your family has a policy with them. I will be contacting the BBB also. They get no stars, they suck!!
Wilcox A
This is the worst black owned insurance company. The customer service is horrible. My dad who has passed away opened a policy with Atlanta Life Insurance Company. I tried following up on his policy but got no phone call back. I sent an email with copies of the policy and still no response. Black owned businesses want your support but if this is what I can expect from them no thank you. I finally touched the right button to talk to someone but wasn't any help. I asked to speak to someone in management. I spoke with Marchell not sure if I'm spelling her name correctly but she said that she would call me back tomorrow. I hope she does because I've been dealing with this since October 1st.
Catherine Holmes
We have been trying to work on mother in laws life policy for 3 months now. They send correspondences to her address VS ours even though we've provided our address. They keep crossing policy information with another family member or when we try and explain that to them on another call they state that they don't see another policy. Just got a rejection letter sent to wrong address of course advising us the policy isn't my mother in laws. It's crazy and frustrating. It's hard enough given the situation and their lack of professionalism makes it worse
Kenny J
The representatives keep giving me the run around, and the hold times are notoriously long very condescending customer service who make it seem like I have the wrong information or need to fax them papers that they claim they never received...
Joel Adrian Harris
Customer service is horrible. You cannot and will not get in touch with anyone here. I've had to pay thousands of dollars in deposits because no one could get in touch with anyone at Atlanta Life to verify our policy. Quite a shame. Alonzo Herndon is probably rolling in his grave right now! They are disgracing his legacy.
OKema Lewis
MY FRIEND 88 YEARS OF AGE OUTLIVED HER POLICY AND UNFORTUNATELY THEIR POSITION IS THATS IT. NO MONEY OR ANYTHING BACK. WHILE THAT MAY BE A STANDARD POLICY. IT IS UNFAIR NOT TO GIVE HER SOMETHING.
mari woodard
I would not recommend this company to anyone. You can never get through to a representative on the phone. There's extremely long hold times like 1-3 hours. Really at 9am you have a 3 hour hold time. And they never return your phone calls. I gave one star because you have to give something to post a comment.
R H (Shelli)
I believe this company is defrauding customers. Filing a complaint with the Better Business Bureau and rhe National Association of Insurance Commissioners. Anyone else being defrauded? I intend to file a lawsuit on behalf of my 85 year old mother who's been paying on a policy for 30 years.