When it comes to your veterinary practice, of course you are treating the animals that you love. But ultimately, your interaction and communication takes place directly with the pet owners themselves which means you are ultimately dealing with people. And when a client leaves your office with their pet, more than likely you are leaving them with a long list of instructions for their pet: medication dosages and schedules, treatments, next visit – it can get overwhelming for a busy client.
Human beings retain only a small percentage of the information we hear. This is especially true when the information we hear is a large amount of instructional data that’s given to us in a very short period of time. In addition, your client may be worried or upset about their pet, trying to get home to start dinner, irritated about traffic, whatever. It all affects their retention.
You just know they aren’t going to remember all they need to know.
What does the Client Advice Sheet do for you?
- Helps you organize your thoughts and instructions for that pet;
- Gives your client clear and complete instructions;
- Eases the owner’s anxiety about remembering everything (you both know they won’t);
Pretty, decorated sheet is more likely to be remembered and put on the fridge, where it will be seen and remembered daily.
The magic of carbonless duplicate paper!
This is the real beauty of our take-home sheets: As you hand-write your instructions, you are making an exact medical and legal record. The owner gets the original, the copy goes in the pet’s chart.
What does *this* do for you?
Protects you legally and medically against claims of bad or absent advice. We hate to think about having to protect ourselves from our clients, but it is a potential problem, and one best avoided.
Keeps you from playing phone tag! If the owner has everything s/he needs to know on the fridge, they will be more confident in their treatment, and When the client does call with questions, and you are in a room or in surgery, your staff can look at your copy of the client advice sheet and answer most or all of their questions.
One phone call, rather than 2, 3, 5 . . .
But we’re a paperless practice!
No, you’re not. If you don’t send written instructions home with your clients, you’re wasting your breath telling them. So you’ve got paper.
Do you have canned information about various topics that cranks out at the end of an invoice? You’ve worked really hard at writing these things, I know you have. Everything you know about conjunctivitis, vaccine reactions, ringworm and roundworms is here, in this automatically generated text. That is priceless information – which very few people are going to read.
Most people just want to know what to do to make their pet healthy and happy again. Give them the short version, in attention-getting *hand-writing* (how much communication do you see any more that is hand-written?) and give them the treatise on UTIs on the invoice too, for the people who *are* interested in the details.
We’ve got LOTS of great examples for you on our website and in our catalog!
Maybe you already have take-home forms that you have developed in the course of your practice. We can reproduce your own forms on our own decorated, 2-part forms, so you are communicating in a way that is comfortable and clear for you, and you and your client are on the same page (literally). We have no extra charge for typesetting, logo reproduction, proofs and corrections, nothing: it’s all included in the price of the product.
Our examples include text-heavy checklists and report-card formats, as well as wide open sheets with only the hospital info and the decoration, for people who like to freely express their thoughts, draw pictures and arrows and diagrams. It’s your form. We just print it. Tell us what you need to say, and we’ll help you say it.
The key thing to remember here is that your client isn’t going to remember most of what you tell them, but they will greatly appreciate the extra effort you’ve put into their client advice sheet. And because your4 client is now able to leave your office knowing they have instructions written down, they will be a lot happier about their visit, and a lot more confident in your treatment of their pets.
So do you currently use client advice sheets in your veterinary practice?
If so, what kind of impact do your advice sheets have on your practice?